Aaron Washburn is the Senior Director of Business Process Improvement at CME Group, overseeing the office of Business Process Improvement and is responsible for designing, leading and fostering a culture that embraces a continuous improvement mindset. He has over fifteen years of experience of driving operational effectiveness and improving the Customer Experience across various industries.Aaron earned a MBA from the Kellstadt Graduate School of Business, DePaul University. He is a certified TQM instructor and a Lean Six Sigma Black Belt.