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SupportLogic
About
SupportLogic delivers a service experience management platform that enables companies to improve service delivery.
- 51 - 100
Highlights
Details
- Last Funding Type
- Series B
- Last Funding Money Raised
- $50M
- Industries
- Artificial Intelligence,Information Technology,Machine Learning,SaaS,Software
- Founded date
- Jan 1, 2016
- Number Of Employee
- 51 - 100
- Operating Status
- Active
SupportLogic delivers a continuous service experience (SX) management platform that enables companies to understand and act on the ‘voice of the customer’ in real-time to immediately improve service delivery and build healthy and profitable customer relationships. SupportLogic SX uses AI to extract and analyze customer sentiment signals from both structured and unstructured data across multiple service channels. It then provides recommendations and intelligent collaborative workflows so service and support teams can take actions to improve the customer experience. SupportLogic is helping global enterprises like Qlik, Nutanix, Databricks, and Rubrik evolve from reactive to proactive service delivery.
Funding Rounds
| Announced Date | Round | Money Raised | Number of Investors | Lead Investors | Post Valuation | |
|---|---|---|---|---|---|---|
| Oct 12, 2021 | Series B | $50M | 1 |
General Catalyst
|
— | Detail |
Investors
| Investor Name | Lead Investor | Funding Round |
|---|---|---|
|
General Catalyst
|
Yes | Series B |
