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FTX Users Can Now Check Account Balances on Huobi and Poloniex

Cointime Official

Justin Sun, the founder of TRON, announced that FTX users can now check their account balances on Huobi Global and Poloniex using their unique Customer Code. The tool provided by these exchanges aims to help affected users quickly and easily query their assets.

To check their balances, FTX users can visit https://huobi.com/ftx or poloniex.com/ftx and enter their Customer Code, a unique identifier created by FTX's bankruptcy team. If users are unsure of their Customer Code, they can perform fuzzy searches using the currencies held in their FTX accounts and their approximate amounts.

Full thread:

Q: What is a Customer Code?

A: A Customer Code is a unique identifier that FTX’s bankruptcy team creates for each user and is different from an FTX UID. With a Customer Code, you can find information about your FTX balance on this webpage.

Q: What if I don’t know my Customer Code?

A: If you don’t know your Customer Code, you can try fuzzy searches with the currencies you hold in your FTX account and their approximate amount.

You can then narrow down the list by examining the balance of each Customer Code shown in the results. Please note that the FTX balances are provided according to the snapshot between 11/11/2022 and 11/12/2022.

Q: Why can’t I find my account in the results?

A: Currently, the publicly disclosed information does not cover the account balance and Customer Code of all FTX users. We will continue to update the data as more information becomes available.

Q: Where is the data from? How to secure my account information?

A: All data comes from the public disclosure of FTX’s claims agent, Kroll. To secure the information about your account balance, please do not share your Customer Code with any third parties.

As a socially responsible crypto exchange with global influence, Huobi and Poloniex closely follows the FTX case and stands with the affected users.

A tool for FTX customers to query their assets quickly and easily.

I am one of the creditors of FTX and we are committed to working with the community to ensure that both FTX users and creditors can eventually recover as much of their assets as possible.

FTX Huobi
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