Plaid is a fintech company that facilitates communication between financial services apps and users’ banks and credit card providers. In FTX.US’ case, its products enable users to allow FTX.US customers to connect their bank accounts to the FTX app. This would then allow FTX.US to request payments that will be processed by the ACH network.

In a pinned Tweet on Nov. 12, Plaid announced it has suspended FTX’s access to Plaid products as of approximately 6:30 am UTC on Nov. 12, meaning that “FTX can no longer retrieve any financial information via Plaid.”

Plaid suspended FTX’s access to Plaid products as of 11/11/22 at approximately 10:30PM PT. FTX can no longer retrieve any financial information via Plaid.To provide as much clarity for end-users as possible, we’ve compiled the following FAQs. https://t.co/QbyNtXUH5r

— Plaid (@Plaid)November 13, 2022

  On Nov. 12, Twitter users began reporting that FTX.US had attempted to access their accounts through Plaid.   Others have warned others to immediately change their bank account passwords and to revoke access rights on Plaid.