OpenSea user Robbie Acres told Cointelegraph that after his NFTs were stolen through a phishing scam, he immediately reported it to the NFT marketplace. However, the NFT collector claims to have met a lot of difficulties. Acres explained that:

“They took over 48 hours to respond, by which time the stolen assets had been sold as the buyer significantly undervalued them in prioritizing pace over value.”

In addition, the NFT marketplace also responded by locking his account in an attempt to prevent further damage. However, according to Acres, it was not the solution he requested. “Opensea held my assets ransom for over three months despite repeated demands to unlock my assets,” he added.

The NFT investor believes that the marketplace should be held accountable for losses incurred during the time. Acres is convinced that the estimated losses because of OpenSea’s actions amount to $500,000.