Bitget, a crypto derivatives exchange, has decided to limit its use of AI tools such as ChatGPT due to concerns about misinformation. The exchange has experienced problematic results, including false information about crypto-related topics, from the use of AI-based chatbots for customer service inquiries. A survey conducted by Bitget found that crypto traders have negative experiences with using AI chatbots. The exchange aims to prioritize a blend of human expertise and technological innovation going forward, as AI tools lack the human touch necessary to interpret market nuances and trends accurately. Bitget's managing director, Gracy Chen, emphasized that AI should never be relied on as a replacement for professional financial advice or own research.